Privacy Policy

Noorvee respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit noorvee.shop, create an account, place an order, communicate with us or otherwise use our products and services.

By using our website or providing your personal information to us, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will seek your consent before collecting or using your personal information for a particular purpose.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

You may provide information to us when you create an account, place an order, contact customer support, subscribe to marketing communications, participate in a promotion or submit a review. This information may include:

• Full name

• Email address

• Phone number

• Billing and delivery address

• Account login details

• Products purchased or added to your cart

• Size, style or product preferences

• Customer support messages and correspondence

• Reviews, ratings, survey responses or feedback

• GST or business information, where applicable

• Any other information you voluntarily provide

B. Payment Information

Payments may be processed by third-party payment gateways or financial institutions. Depending on the payment method selected, they may collect details such as your card information, UPI ID, bank account information or wallet details.

We generally do not directly store complete card numbers, CVV codes, UPI PINs or online-banking passwords. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

C. Information Collected Automatically

When you visit or use our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type and operating system

• Device identifiers

• Pages viewed and links clicked

• Referring website or source

• Date and time of visits

• Products viewed, searched for or added to your cart

• Approximate location derived from your IP address

• Website interaction and performance information

• Cookie and similar technology identifiers

D. Information Received from Third Parties

We may receive personal information from third parties that help us operate our business, including:

• Shopify and other website-platform providers

• Payment gateways

• Courier and logistics companies

• Marketing and advertising platforms

• Analytics providers

• Social-media platforms

• Customer-support tools

• Fraud-prevention and security providers

• Business partners and service providers

If you choose to interact with us through a social-media platform or third-party service, that platform may share certain information with us according to your settings and its privacy policy.

2. How We Use Your Information

We may use your personal information to:

• Process, confirm and deliver your orders

• Collect payments and issue refunds

• Create and manage your customer account

• Send order confirmations, invoices and delivery updates

• Respond to questions, complaints, returns and support requests

• Provide personalised product recommendations

• Remember your cart and shopping preferences

• Improve our products, website and customer experience

• Analyse website traffic, sales and user behaviour

• Detect and prevent fraud, misuse and security threats

• Maintain business, tax and accounting records

• Enforce our terms, policies and legal rights

• Comply with applicable laws and government requests

• Send promotional emails, SMS messages or other marketing communications where you have consented or where otherwise permitted by law

• Conduct surveys, contests, loyalty programmes or promotional campaigns

• Protect our customers, employees, business and website

We will use personal information only for the purposes described in this Privacy Policy, purposes disclosed when the information is collected, or other purposes permitted by applicable law.

3. Consent and Marketing Communications

Where consent is required, we will request it through a clear notice or affirmative action. You may withdraw your consent at any time by contacting us at annayodha@gmail.com or by using the unsubscribe option included in our marketing messages.

Withdrawing consent will not affect the lawfulness of processing already completed before the withdrawal. It may, however, prevent us from providing certain optional services.

You can unsubscribe from promotional emails by clicking the “unsubscribe” link in any marketing email. You may also opt out of promotional SMS or messaging communications by following the instructions in the message or contacting us.

Even after you unsubscribe from marketing, we may continue to send important non-promotional communications relating to your account, orders, payments, returns or customer-service requests.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage and similar technologies to operate and improve our website.

Cookies may be used to:

• Keep the website functioning correctly

• Remember login details and shopping-cart contents

• Save language, location or display preferences

• Understand how visitors use the website

• Measure website performance

• Detect suspicious or fraudulent activity

• Personalise content and product recommendations

• Deliver and measure advertising campaigns

Cookies may be classified as:

Essential Cookies

These cookies are necessary for website functions such as account login, checkout, shopping-cart management, security and payment processing.

Analytics Cookies

These cookies help us understand website traffic, user activity and performance so that we can improve our services.

Functional Cookies

These cookies remember your choices and provide enhanced or personalised website features.

Advertising Cookies

These cookies may be used to show relevant advertisements, limit repeated advertisements and measure the effectiveness of marketing campaigns.

You may manage or block cookies through your browser settings and, where available, our cookie-consent tool. Disabling certain cookies may affect website functionality, checkout or your overall shopping experience.

5. How We Share Your Information

We do not sell your personal information for money.

We may share personal information with trusted third parties where reasonably necessary to operate our store, fulfil orders or provide services. These parties may include:

• Shopify and website-hosting providers

• Payment gateways, banks and payment processors

• Courier, shipping and fulfilment partners

• Warehousing and packaging providers

• Email, SMS and customer-support platforms

• Analytics and website-performance providers

• Advertising and social-media platforms

• Fraud-prevention, identity-verification and cybersecurity providers

• Accountants, auditors, lawyers and professional advisers

• Government departments, courts, regulators or law-enforcement authorities where legally required

• A buyer, investor or successor in connection with a merger, acquisition, restructuring or sale of all or part of our business

Service providers are expected to use personal information only for the services they provide to us and to maintain appropriate confidentiality and security safeguards.

6. Third-Party Services and Links

Our website may be hosted or supported by Shopify and may use third-party applications, payment gateways, analytics services, advertising tools, social-media features and shipping providers.

These third parties may collect, use and process personal information under their own privacy policies. Their privacy practices are not controlled by us, and we encourage you to review their policies before providing personal information.

Our website may also include links to external websites. We are not responsible for the privacy, security, accuracy or content of websites operated by third parties.

Current key service providers may include:

• E-commerce platform: Shopify

• Payment provider(s): Razorpay

• Shipping provider(s): via Qikink
  

• Advertising platform(s): Meta
  

7. International Data Transfers

Some of our service providers may process or store personal information outside India. As a result, your information may be transferred to and processed in countries with different data-protection laws.

Where required, we will take reasonable steps to ensure that international transfers are made in accordance with applicable Indian law and that appropriate contractual, technical or organisational safeguards are used.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy

• Provide products and customer support

• Maintain order and transaction records

• Meet tax, accounting and legal obligations

• Resolve complaints and disputes

• Prevent fraud and enforce agreements

• Establish, exercise or defend legal claims

Retention periods may vary depending on the type of information and the applicable legal or operational requirement.

When personal information is no longer required, we may securely delete, anonymise or restrict access to it, unless continued retention is required or permitted by law.

9. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.

These measures may include:

• Secure hosting and encrypted connections

• Restricted access to personal information

• Password protection and account controls

• Secure payment processing through authorised providers

• Security monitoring and fraud-detection measures

• Staff or contractor confidentiality obligations

• Regular review of access and security practices

However, no website, internet transmission, payment system or storage method can be guaranteed to be completely secure. You are responsible for keeping your password, verification codes and account credentials confidential.

Please contact us immediately at annayodha@gmail.com if you believe your account or personal information has been compromised.

10. Personal-Data Breaches

If we become aware of a personal-data breach, we will assess the incident and take reasonable steps to contain, investigate and address it.

Where required by applicable law, we will notify affected individuals and the relevant authority in the prescribed manner.

11. Your Rights

Subject to applicable law and relevant exceptions, you may have the right to:

• Request information about the personal data we process

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request updating of outdated information

• Request deletion or erasure of personal information

• Withdraw consent previously provided

• Opt out of marketing communications

• Raise a grievance regarding our handling of personal information

• Nominate another individual to exercise certain rights in the event of death or incapacity

• Request information about entities with whom your personal information has been shared, where applicable

We may need to verify your identity before processing a rights request. We may also request additional information necessary to understand and respond to the request.

Certain requests may be limited where retention or processing is required for legal compliance, fraud prevention, dispute resolution, contractual obligations or the establishment, exercise or defence of legal claims.

To exercise your rights, email us at annayodha@gmail.com with the subject line “Privacy Request.”

Please include:

• Your full name

• Your registered email address or phone number

• Your order number, where relevant

• A clear description of your request

We will respond within the timeframe required by applicable law.

12. Grievance Redressal

For questions, complaints or concerns regarding this Privacy Policy or the handling of your personal information, please contact our grievance contact:

Amrinder Singh
Email: annayodha@gmail.com

We will acknowledge and address privacy grievances in accordance with applicable legal requirements.

If you are not satisfied with our response, you may have the right to approach the competent authority or Data Protection Board, subject to the applicable law and commencement of the relevant provisions.

13. Children’s Privacy

Our store is not intended to independently collect personal information from children without appropriate consent where such consent is legally required.

If you are under 18 years of age, you should use our website and make purchases only with the involvement and consent of a parent or lawful guardian.

We do not knowingly engage in tracking, behavioural monitoring or targeted advertising directed at children where prohibited by law.

If you believe that a child has provided personal information without appropriate consent, please contact us at annayodha@gmail.com so that we can review and take appropriate action.

14. Accuracy of Information

You are responsible for ensuring that the information you provide is accurate, complete and up to date. You may update certain account details through your customer account or by contacting us.

Providing incorrect delivery, contact or payment information may delay or prevent us from fulfilling your order.

15. Automated Tools and Personalisation

We may use automated tools to analyse browsing activity, purchase history or product preferences in order to recommend products, detect fraud or improve our website.

We do not intend to make decisions that produce significant legal effects solely through automated processing unless permitted by law and supported by appropriate safeguards.

16. Legal Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws, regulations, court orders or lawful government requests

• Respond to legal proceedings

• Protect the rights, safety or property of our customers, employees or business

• Investigate fraud, misuse or security incidents

• Enforce our Terms and Conditions or other agreements

• Establish, exercise or defend legal claims

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, service providers, legal obligations or business operations.

The updated version will be posted on this page with a revised “Last Updated” date. Where required, we may provide additional notice or request renewed consent.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

For questions, requests or concerns regarding this Privacy Policy, please contact:

Store Name: Noorvee
Email: annayodha@gmail.com
Website: noorvee.shop